Frequently asked questions
In hendrerit molestie metus, sit amet consectetur lacus dignissim consectetur. Nullam faucibus erat sapien, sit amet bibendum arcu porta eu. Sed vulputate aliquam condimentum. Aliquam erat volutpat. Praesent porttitor quam urna, id pharetra lorem elementum aliquet. Vivamus pharetra mauris vel sollicitudin egestas.
Sed vulputate aliquam condimentum. Aliquam erat volutpat. Praesent porttitor quam urna, id pharetra lorem elementum aliquet. Vivamus pharetra mauris vel sollicitudin egestas.
Pinnacle Group manages your home on behalf of Verda Living. Use their resident portal to download tenancy documents at any time.
All repair requests should be logged with the Pinnacle resident services team so they can coordinate engineers and keep you updated.
Monthly rent collection is handled by Pinnacle. You can set up a direct debit or make card payments via their secure payment link.
Some homes allow pets with prior approval. Submit a quick request to Pinnacle detailing the pet type and they will guide you through permissions.
Contact the Pinnacle customer care team first. If the issue remains unresolved, they will escalate to Verda Living on your behalf.
Log into the Pinnacle portal or email their services team to make sure your phone, email, and postal address stay up to date.
Useful information for returning or long-term residents, covering renewals, statements, transfers, and more.
Pinnacle will contact you when renewal windows open. You can also reach out to your property manager to discuss extension options earlier.
Monthly statements and payment history are available within the Pinnacle resident portal or by requesting a PDF copy from the services team.
Transfers are assessed on a case-by-case basis. Submit your request through Pinnacle, who will discuss availability and eligibility with you.
Let the Pinnacle team know immediately so they can support you, whether that’s updating occupants or helping with financial advice.
Ressources
In hendrerit molestie metus, sit amet consectetur lacus dignissim consectetur. Nullam faucibus erat sapien, sit amet bibendum arcu porta eu. Sed vulputate aliquam condimentum. Aliquam erat volutpat. Praesent porttitor quam urna, id pharetra lorem elementum aliquet. Vivamus pharetra mauris vel sollicitudin egestas.
Email hello@verdaliving.co.uk or call the Pinnacle services line Monday to Friday, 9am–5pm.
All policies, handbooks, and tenancy guides live in the Verda Living resource hub. Use your login to download PDFs whenever you need them.
Yes. Outside of office hours, dial the emergency line listed in your welcome pack for urgent property issues.